businesses need to revamp their processes and plans as they evolve

Business cultures and customers keep changing their behaviors over time, and productivity tools and processes need to catch up with those changing needs to remain profitable and in business.

We’re here to help. No matter the goal, you need a specific, measurable, and time-bound roadmap to get there. We help identify the right process and show you the best way to implement it.

"A dream written down with a date becomes a goal. A goal broken down into steps becomes a plan. A plan backed by action makes your dreams come true."

Greg S. Reid

Process Development Programs

customer centricity reengineered

Customer is King, everything else is secondary. With this in mind, all aspects of the business and customer touchpoints need to be continuously observed, fix what needs fixing and boost what's going well. This process can only be done through an ongoing Customer Journey analyses, while applying relevant metrics like NPS, CSAT, and ENPS.

User / Consumer journey mapping

A User Journey Map is a blueprint of users interactions with your service. For most valuable services, it is essential to plot out the journey to identify users painpoints as well as satisfaction areas, since these services are the flagship of a brand and the main source of benefits.

OKRs for improved Engagement & Profits

OKRs correct implementation with discipline encourages much higher sense of accountability & team engagement to achieve business goals. Visibility of progress and individual assessment aid the dramatic increase in Focused Productivity. We guide teams in making OKRs translate the main business KPIs and show them the "HOW" to reach.

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Let’s have a free consultation call about your goals and what’s standing in your way. If there’s a fit, we’ll let you know how we can help.

We’re here to help. No matter the goal, you need a specific, measurable, and time-bound roadmap to get there, and we're happy to deliver it to you. Let's talk

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our methodology


Most of the clients we guided through their transformation had one common denominator: Employees lack of understanding or conviction in main business objectives. Though they vary in size and industry, they all have human teams, and with humans, individual behavior makes or breaks any objective out there. Without identifying the underlying behavioral limitations and fixing them, it's a waste of time and effort of company resources, let alone a total loss of focus on the main objectives of the business.

Our "10X Cybernetic TranceFormation Protocol" is our method of choice in guiding clients through their subscribed transformation, taking them through a chronological step process as follows:

The 10X CTP is not about extra effort. It's about extra and deeper focus, conservation of efforts, and reaching 10-times your current goals through identification, then limitation of detractors.

Forget the traditional "one-size fits all" programs


Your program should introduce basic behavioral changes within your teams that stand the test of time and changing patterns of people and markets. This can only happen through a paradigm shifting process that gives back power to each member of any team.

Your leadership team should have and portray a full buy-in into the program. Why? Without ownership starting from the top, it’s hard to develop the engagement and accountability to make it happen.

Leveraging frameworks such as Process Development and Business & Strategic Planning, we take you Beyond Strategic Planning to develop an agile roadmap for success.

We offer different program execution setups, depending on your operational setup and your specific business needs. We offer hybrid programs, in-person and online, keynote style and executive coaching.

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