The User Journey Map is a tool to visualize the experience of interacting with your brand from the user's point of view. This map is critical because it forces you to look at how your users actually experience your brand versus how you think they do.
We guide clients by first targeting their main user-problem areas. We enable their employees to become planning engineers of the User Journey Mapping process. This User Journey Map is applicable for:
Our unique strength lie in our modified “Onboarding” step as being key to enhancing all subsequent steps within the user journey map. We have identified specific procedures, when applied, promises to significantly raise users’ tolerance towards unavoidable issues while simultaneously raising users’ net promotion, due to their participation during the onboarding stage, behaving as partners of the service provider.
The benefits participants of this program shall expect include:
Explore: You will explore the basic setting up of a User / Consumer Journey plan with its goal setup and focus development. A full construction of the mapping process shall be explained along with methods for gathering necessary data.
Engage: You will be shown and expected to plot gathered data onto the journey canvas through each of the different stages and touchpoints.
Execute: You will complete a full User journey plan with all its aspects and extract user pains to be measured, rectified, and re-measured within a specific time span.
We design, train and implement ai frameworks for clients to automate processes and capitalise on their data using natural language. . We gather their data, preprocess them to detect & predict anomalies that help them identify opportunities & excel.
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